Refund policy

Refund & Returns Policy

Fresh Flowers & Perishables

As a luxury floristry, all of our products are fresh, perishable, and made to order. Due to the nature of our products, we are unable to accept returns or offer refunds once an order has been dispatched or collected.

We strongly encourage you to review your order carefully before placing it.

Damaged, Defective or Incorrect Orders

We take the quality of every arrangement seriously. If your flowers arrive damaged, in poor condition, or if you've received the wrong item, please contact us within 24 hours of delivery at contact@petalsatbibendum.co.uk with the following:

• Your order number
• A clear photo of the flowers as received

We will assess each case individually and, where appropriate, offer a replacement or store credit.

Bespoke & Custom Orders

Orders placed for bespoke arrangements, wedding floristry, or event work are non-refundable once work has commenced, as materials will have been sourced specifically for your brief.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

For any questions about your order, please don't hesitate to get in touch at contact@petalsatbibendum.co.uk. We're always happy to help.